Do I need to register to use www.atozmarket.com?
No. www.atozmarket.com does not require its customers to go through a tedious registration process for online bus reservation.
Does booking online cost me more?
Not at all.
Is it mandatory to take a printout of the ticket?
Yes. It is a must to take a printout of the ticket and produce it at the time of boarding. If the ticket is booked online, an e- ticket is presented after the booking process is complete and a copy is sent by e-mail too.
I've lost my ticket. What do I do now?
A copy of the ticket will be sent to you by e-mail when you book the ticket. Please take a printout of that mail and produce it at the time of boarding.
What do I do if I miss my bus?
If you miss the bus you are booked on, though no fault of the Travels, and you do not cancel your seat before the time of departure then the ticket is no longer valid and is not eligible for a refund too.
Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?
Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry the printed copy of the ticket at the time of boarding the bus.
I don't have a credit card. Can I still book a bus ticket?
Yes. You can book the ticket through various Banks that provide Net Banking facility.
Can I pay using my internet enabled bank account?
Yes. You can transfer money from any of your below bank accounts to www.atozmarket.com through EBS payment gateway to buy tickets.
Is it safe to use my credit card on this site?
Transactions on www.atozmarket.com are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by VeriSign Secured, McAfee* SECURE and PCi Security Standards. www.atozmarket.com uses Secure Socket Layers (SSL) for data encryption. Using SSL you can ensure that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
How can I cancel my bus ticket online?
You need to click on the cancellation link provided on our home page. Enter your Docket Number (Which is specified in your booked Ticket) and the e-mail ID or Mobile No. that was provided at the time of booking by you and click on the cancel button.
How can I get a refund in case I cancel my ticket?
Please refer our General cancellation Policy.
What happens when I am unable to make the payment by the specified time Limit?
Our Payment gateway takes maximum 3 minutes to complete the Payment transaction. Incase you are unable to make the payment the specific time; the technical reason will be lack of Internet connection speed, or the computer processor speed.
How can I book my ticket from www.atozmarket.com if I do not have an internet connection?
You can book from any Cyber cafe or your friend’s computer which has got the internet connection.
How much is the Luggage Allowance?
The luggage rules vary from bus operator to bus operator. Up t 20 to 25 kg personal luggage is generally allowed.
How can I communicate with www.atozmarket.com?
Just click on the "CONTACT US" link on the home page. All the details are clearly mentioned.
How do I send my Feedback?
Click the "FEED BACK" link on the homepage and you will reach the feed back form within seconds.
What payment options do I have?
Safe transaction with Credit Card Payments, Cash Card Payments, Online Banking with many reputed Banks.
Can I pay using my internet enabled bank account?
YES you can use internet enabled Bank Account.
How Does The Transaction appear on my card/account statement?
In presence advanced technology of many banks, any transaction happens the card you are using automatically a SMS will activated from the particular Bank. Account statement will given by bank upon your request.
